Agreement to these terms
These Terms of Service ("Terms") form a binding agreement between you and Lyhnis, Inc. ("Lyhnis", "we", "us"), a company registered in [jurisdiction]. By creating an account, accessing the platform, or executing a workflow, you accept these Terms.
If you accept on behalf of an organisation, you confirm you have authority to bind it, and "you" refers to that organisation. Where a signed order form or master agreement exists between us, that document controls to the extent it conflicts with these Terms.
What Lyhnis provides
Lyhnis is a workflow execution platform. You author workflows on a visual canvas, as JSON, or with our Python SDK; the engine executes them, pauses them for human approval where you place a gate, and records every action in an insert-only audit ledger.
The platform includes agent execution (agent.run), inbound and outbound MCP connectivity, a catalog of built-in activities, and operational surfaces for monitoring, communications, files and audit. Capabilities available to you depend on your plan.
Seats, job volume, API request limits, storage, concurrency and audit retention are defined by your plan. Current limits are published on the pricing page and reflected in your workspace.
Accounts, workspaces and seats
You must provide accurate registration information and keep it current. You are responsible for all activity under your account, including activity by members you invite and by API keys you issue.
A seat is one human with workspace access. API keys, service accounts and webhook senders do not consume seats. You must not share individual credentials between people.
You are required to maintain multi-factor authentication as configured by your workspace policy. Where your administrator enables SSO-only login, password authentication is disabled for all members.
Your content and your workflows
You retain all rights in the data, documents, credentials, prompts and workflow definitions you bring to or create on the platform ("Customer Data"). We claim no ownership over them.
You grant us a limited licence to host, process, transmit and display Customer Data solely to provide and support the service, including executing your workflows, and to comply with law. We do not use Customer Data to train foundation models, and we do not sell it.
You are responsible for having the rights necessary to process the data you put into a workflow, including any personal data, and for the lawfulness of that processing.
Automated execution and human approval
Lyhnis executes what you author. Workflows and agents act with the permissions, credentials and tool vocabulary you give them, at the times you schedule or trigger, against the third-party systems you connect.
You are solely responsible for the design of your workflows and for the actions they take, including payments issued, records changed, messages sent and decisions made by an agent within the budgets and tools you configured.
Human-in-the-loop gates, budgets, retries and validation are provided as controls for you to apply. Choosing not to apply them, or configuring them permissively, is your decision and your risk. We do not review your workflows for suitability.
You must not use the platform to make decisions about individuals that require human review under applicable law without placing a human approval gate at that decision point.
Third-party services and models
The platform connects to third-party services you authorise: SaaS applications, databases, cloud storage, MCP servers, model providers and messaging channels. Your use of those services remains governed by your agreements with them.
Where you supply your own model provider key, model usage is billed by that provider directly and their terms and content policies apply. We pass model costs through without markup where the platform meters them.
We are not responsible for third-party outages, rate limits, breaking API changes, or content returned by a model. Where a third party fails, the engine surfaces the failure and applies whatever retry policy you configured.
Acceptable use
Your use of the platform is subject to our Acceptable Use Policy, which is incorporated into these Terms. It prohibits, among other things, unlawful activity, unsolicited bulk messaging through notification activities, circumventing rate limits, and using agents to attack or degrade other systems.
We may suspend workflows or accounts that violate that policy, and where the violation creates immediate risk to the platform or to third parties we may do so without prior notice.
Fees, billing and trials
Paid plans are billed in advance, monthly or annually, at the rates shown at purchase. Annual plans are discounted and billed for the full term. Fees are exclusive of taxes, which you are responsible for except where we are required to collect them.
Trials are 14 days, require no payment method, and carry full Professional capabilities. We do not auto-convert a trial into a paid plan; if you do not subscribe, the workspace pauses.
- Upgrades take effect immediately and are prorated.
- Downgrades take effect at the next billing period.
- Overage above plan quotas queues rather than fails; add-on capacity can be purchased at any time.
- Fees already paid are non-refundable except where required by law or expressly stated in an order form.
Non-payment may result in suspension after written notice. We will not delete Customer Data during a suspension for non-payment without giving you a reasonable opportunity to export it.
Service levels and support
Availability commitments, if any, are set by your plan and any applicable order form. Where an uptime commitment applies, it is measured against the control plane and calculated monthly, excluding scheduled maintenance announced in advance and factors outside our reasonable control.
Support response targets are plan-dependent. Support covers the platform; it does not include authoring your workflows for you, though we will help you understand why one behaved the way it did.
Confidentiality
Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and subprocessors with a need to know who are bound by comparable obligations.
These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party. Compelled disclosure is permitted with prompt notice where legally allowed.
Intellectual property
We own the platform, including the engine, activity catalog, dashboard, SDK, documentation and all improvements. These Terms grant you a limited, non-exclusive, non-transferable right to use the platform during your subscription.
You may not copy, reverse engineer, resell or provide the platform as a competing service, remove proprietary notices, or use it to build a substantially similar product. Feedback you give us may be used freely, without obligation to you.
Term, suspension and termination
These Terms run from your first use until terminated. You may cancel at any time from the dashboard, effective at the end of the current billing period. We may terminate for material breach not cured within 30 days of notice.
On termination your access ends and we delete or return Customer Data in line with our Data Processing Addendum. Audit ledger data retained for statutory reasons is retained for that period only, and remains subject to the confidentiality obligations above.
Export your data before cancelling. All ledger, run, file and definition data is exportable through the dashboard and the API while your workspace is active.
Warranties and disclaimers
We warrant that we will provide the platform with reasonable skill and care, and that it will materially conform to its documentation. Your exclusive remedy for breach of that warranty is correction of the non-conformity, or termination and a prorated refund of prepaid fees for the affected period.
Otherwise the platform is provided "as is". We disclaim all other warranties to the extent permitted by law, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that execution will be uninterrupted or error-free, that an agent will reach a particular conclusion, or that a third-party integration will remain available.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility.
Each party's total aggregate liability arising out of these Terms is limited to the fees you paid or owed in the twelve months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, either party's indemnification obligations, or liability that cannot be limited by law.
Because you design and authorise the automations, our liability does not extend to the consequences of actions your workflows and agents take within the configuration you gave them.
Indemnification
We will defend you against third-party claims that the platform infringes their intellectual property rights, and pay resulting damages and reasonable costs finally awarded, provided you notify us promptly and let us control the defence.
You will defend us against third-party claims arising from Customer Data, from actions your workflows or agents take, or from your breach of the Acceptable Use Policy, on the same terms.
Changes
We may modify the platform, and may update these Terms. For material changes we will give at least 30 days notice by email or in-product notice, and the change takes effect at the start of your next billing period.
If a material change is unacceptable to you, you may terminate before it takes effect and receive a prorated refund of prepaid fees for the unused term. Continued use after the effective date constitutes acceptance.
Governing law and disputes
These Terms are governed by the laws of [governing law jurisdiction], excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
The parties will attempt to resolve disputes in good faith for 30 days before commencing proceedings. Disputes not resolved that way are subject to the exclusive jurisdiction of the courts of [venue]. Either party may seek injunctive relief for misuse of confidential information or intellectual property in any competent court.
General
- Entire agreement. These Terms, the Acceptable Use Policy, the Privacy Policy and any order form are the complete agreement between us.
- Assignment. Neither party may assign without consent, except in a merger or sale of substantially all assets.
- Severability. If a provision is unenforceable, the remainder stands and the provision is limited to the minimum extent necessary.
- No waiver. Failure to enforce a provision is not a waiver of it.
- Notices. To us at legal@lyhnis.com; to you at the email on your account.
- Force majeure. Neither party is liable for delay caused by events beyond reasonable control.
Lyhnis is a product of Adopt Intelligence. Written notices may be sent to [registered address].